International Journal of Contemporary Research in Multidisciplinary

Abstract:

The research explores the impact of Total Quality Management (TQM) on Human Resource (HR) strategies in one of the universities in Iraq, highlighting deficiencies in the implementation of HR strategies that affect achieving comprehensive quality. The study emphasizes the importance of academic excellence and improving the working environment, revealing a positive correlation between customer satisfaction and HR strategies. Recommendations are provided to enhance customer satisfaction within educational institutions, along with encouragement for further research to understand the multifaceted impact on this relationship. The research underscores the significance of utilizing results for analyzing and evaluating current performance and directing improvements, with a focus on their role in developing higher education policies.

Keywords:

Total Quality Management (TQM)-Human Resources (HR) strategies.-customers satisfaction

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Methods