Abstract:

This study evaluates the implementation and impact of the prepayment metering system in Manase Township, Blantyre, Malawi. The research assesses the system's effectiveness in improving revenue collection for the Electricity Supply Corporation of Malawi (ESCOM) and enhancing customer satisfaction. Data were collected through surveys, interviews, and secondary sources, involving 180 residential customers and ESCOM officials. Findings indicate a significant reduction in outstanding debts and operational costs, alongside improved cash flow and customer budgeting capabilities. However, challenges such as meter malfunctions, limited vending access on weekends and holidays, and network issues were identified. The study concludes that the prepayment system is largely beneficial but requires infrastructural and operational improvements for optimal performance. Recommendations include investing in high-quality meters, expanding vending access, and enhancing stakeholder engagement.

Keywords:

Prepayment metering, revenue collection, customer satisfaction, ESCOM, energy management.

Aim/Objectives

Methods