International Journal of Contemporary Research in Multidisciplinary

Abstract:

Industrial Training and skill imparting institutes are playing a significant role for the country. But there is a big challenge to fill all the intake of such institutes. This problem may arise due to number of factors like old curriculum, lack of skilled trainers, old tools and equipment’s, lack of industrial visit and a smaller number of placements etc. These problems may be solved by selection of maximum number of students placed in the industry or they can become entrepreneur. The purpose of the study is to find various service quality factors which can enhance the performance of ITIs in the state of Madhya Pradesh, India. Service quality is very important aspect of every technical educational institute. In this study we have study different work related to service quality enhancement of various institutions. Authors used various techniques to enhance service quality of these institutes also gathered information from questionnaires-based survey, interview to the students, trainer and other staff.  Exhaust literature survey is done also opinion of experts in the field of ITIs is taken to find the factors that can improve service quality of the ITIs and skill imparting institutes of M.P. India.The literature is focused on service quality enhancement of Industrial Training Institutes (ITIs) and skill imparting institutes of Madhya Pradesh are not much existed. Very few research papers are available for improvement of service quality of Industrial Training Institutes (ITIs) and skill imparting institutes of Madhya Pradesh. This paper will help management, student, staff, trainers etc. to identify the problems associated with ITIs and how these problems can be to reduce to maximum possible extent for improving the service quality of these institutions.

Keywords:

Industrial Training Institute, Education, Madhya Pradesh, Service Quality Factors

Aim/Objectives

Methods