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International Journal of Contemporary Research in Multidisciplinary

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International Journal of Contemporary Research In Multidisciplinary, 2025;4(4):369-374

Role of Artificial Intelligence in Online Shopping

Author Name: Himanshu Siwach;   Dr. Raghvendra Raman Bhardwaj;  

1. Research Scholar, Department of Commerce, C.C.S. University, Meerut, Uttar Pradesh, India

2. HOD, Department of Commerce, N.A.S. College, C.C.S. University, Meerut, Uttar Pradesh, India

Abstract

The swift expansion of online shopping has significantly influenced both consumer habits and retail processes, creating a demand for sophisticated technological solutions. This study investigates the role of Artificial Intelligence (AI) in improving the online shopping experience by enabling personalized product suggestions, adaptive pricing strategies, efficient inventory control, fraud prevention, and enhanced customer interaction. It outlines the advantages AI offers, including increased operational efficiency and improved customer satisfaction, while also considering challenges such as privacy concerns, algorithmic bias, and ethical issues. The research underscores the necessity of deploying AI responsibly to build and maintain consumer trust, suggesting that transparent and ethical AI practices will be crucial in driving the future growth and innovation of e-commerce.

Keywords

Artificial Intelligence, Online Shopping, E-commerce, Personalization, Data Privacy, Consumer Behavior