IJ
IJCRM
International Journal of Contemporary Research in Multidisciplinary
ISSN: 2583-7397
Open Access • Peer Reviewed
Impact Factor: 5.67

International Journal of Contemporary Research In Multidisciplinary, 2026;5(3):526-529

A Study on Adoption of Digital Payments in Informal Sectors: Post-Demonetization in District Bilaspur, Himachal Pradesh

Author Name: Praveen Kumar;   Dr. Jyoti Sondhi;   Dr. Divya Rai;   Dr. Avinash Rana;   Hemant Kapoor;  

1. MBA Student, School of Management, Abhilashi University, Mandi, Himachal Pradesh, India

2. Associate Professor, School of Management, Abhilashi University, Mandi, Himachal Pradesh, India

3. Assistant Professor, School of Management, Abhilashi University, Mandi, Himachal Pradesh, India

4. Assistant Professor, School of Management, Abhilashi University, Mandi, Himachal Pradesh, India

5. Assistant Professor, School of Management, Abhilashi University, Mandi, Himachal Pradesh, India

Abstract

This study examines the adoption of digital payments in India's informal sector following the 2016 demonetization. Using a mixed-method approach with 60 participants — vendors, small retailers, and daily wage earners from Bilaspur, Himachal Pradesh, the research identifies key adoption determinants and their implications for financial inclusion. Findings show 88.3% of respondents use digital payments, with 71.7% transacting daily. While necessity drove initial adoption, sustained usage depends on ease of use, trust, and smartphone access. Targeted interventions in digital literacy and infrastructure are recommended.

 

Keywords

Digital Payments, Informal Sector, Demonetization, Financial Inclusion, Digital Literacy, Cashless Economy.