International Journal of Contemporary Research In Multidisciplinary, 2023;2(5):10-19

Workplace Civility Behaviour-based Satisfaction among Teaching and Non-Teaching Staff(s)

Author : Arunima Kalita & Prof. Arup Barman


This study investigates job satisfaction levels among teaching and non-teaching staff in universities, with a primary focus on their perceptions of civility behaviour. The objectives are twofold: first, to assess job satisfaction levels and explore their dependence on workplace behaviour, and second, to analyze potential differences in job satisfaction between teaching and non-teaching staff across various universities in Assam, India. Employing statistical methods such as the One-Sample Kolmogorov-Smirnov Test and Analysis of Variance (ANOVA), the research finds that workplace behaviour significantly influences job satisfaction levels, rejecting the null hypothesis. Moreover, it identifies substantial differences in job satisfaction between teaching and non-teaching staff, supporting the alternative hypothesis. These findings underscore the importance of fostering positive civility behaviour within academic institutions and tailoring strategies to enhance job satisfaction based on the unique roles of teaching and non-teaching staff. The study's implications extend to promoting employee well-being and productivity in various organizational settings beyond academia.


Workplace Civility, Organizational success, Well-being, Job Satisfaction, Work Environment, Sense of Belonging.